DEFINING OUR COURSE

Your company at full sail

‘If you want to go fast, go alone. If you want to go far, form a team’

In this one-day workshop , attendees, through a practical and inspiring approach, will analyze the innovations in their sector and will redefine their personal direction and that of the company, aligning them towards a progressive improvement of the customer experience.

METHODOLOGY

Experiential training.
Practical approach of 50% of the content.
Based on promoting the speech of the attendees.
Inspired by the principles of coaching .
Definition from within the new framework.
Linked with browsing activities.

OBJECTIVES

Analyze the innovations of our sector.
Rethink our relationship with customers.
Create a new frame of reference.
Increase team involvement.
Promote inspiration to improve performance.
Improve the customer experience.

What is new in our sector?
Defining our corporate identity.
Navigate towards a common course.
Redefinition of the customer’s vision.
reverse thinking.
Our new navigation chart.

The activity includes :

Qualified trainer.
Material for the activities.
Training room.
Audiovisual media.

Topics covered :

Leadership.
Teambuilding .
Customer experience.
Net promoter score.

How is this training framed with the sailing activity?

In this program, based on the engineering of experience, we will generate a common reference framework that will empower the participants to pursue the common goal: to win the regatta on the water and maximize the customer experience in the day to day of our job.