DEFINING OUR COURSE
Your company at full sail
‘If you want to go fast, go alone. If you want to go far, form a team’
In this one-day workshop , attendees, through a practical and inspiring approach, will analyze the innovations in their sector and will redefine their personal direction and that of the company, aligning them towards a progressive improvement of the customer experience.
METHODOLOGY
- Experiential training.
- Practical approach of 50% of the content.
- Based on promoting the speech of the attendees.
- Inspired by the principles of coaching .
- Definition from within the new framework.
- Linked with browsing activities.
OBJECTIVES
- Analyze the innovations of our sector.
- Rethink our relationship with customers.
- Create a new frame of reference.
- Increase team involvement.
- Promote inspiration to improve performance.
- Improve the customer experience.
CONTENTS
- What is new in our sector?
- Defining our corporate identity.
- Navigate towards a common course.
- Redefinition of the customer’s vision.
- reverse thinking.
- Our new navigation chart.
The activity includes :
- Qualified trainer.
- Material for the activities.
- Training room.
- Audiovisual media.
Topics covered :
- Leadership.
- Teambuilding .
- Customer experience.
- Net promoter score.
How is this training framed with the sailing activity?
In this program, based on the engineering of experience, we will generate a common reference framework that will empower the participants to pursue the common goal: to win the regatta on the water and maximize the customer experience in the day to day of our job.
CUSTOMERS WHO HAVE SAILED WITH US
![](/wp-content/uploads/2017/11/bmw.jpg)
![](/wp-content/uploads/2017/11/citroen.jpg)
![](/wp-content/uploads/2017/11/repsol-1.jpg)
![](/wp-content/uploads/2017/11/gradiant.jpg)
![](/wp-content/uploads/2017/11/abanca.jpg)
![](/wp-content/uploads/2017/11/axa.jpg)
![](/wp-content/uploads/2017/11/ceamsa-1.jpg)
![](/wp-content/uploads/2017/11/fujifilm-1.jpg)
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